Sometimes things happen and there are situations you can’t control. This is something you can’t avoid because with most things, problems may arise. How you handle it is what makes the difference.
For example: the system going down, car accidents, or technological problems. They may be out of your control, but have to be dealt with. Finding a different helper when someone doesn’t show or dealing with a lose of internet connection.
Some helpful tips:
-Explain the situation, whatever it may be. Make people/customers aware of the situation to help them to understand what is happening via email, phone, or website. This will help people to know that your company is aware of the situation and working to solve the problem.
-Explain what you are doing to fix the situation. Or if out of your control, explain why.
“I’m sorry our internet is currently down, our internet company is experiencing technical difficulties but we are being told it will be up shortly. If you would like, I can give you a call back when it is working and then help you out.” So even if you can’t fix the problem right away, people would like to know that something is being done to solve the problem and it will be fixed shortly.
-Find a solution, which may be easier said then done depending on the problem at hand. Try to find the best solution, at least for the time being if the whole problem can’t be solved immediately.