Say Hello to San Diego’s 23rd Fastest Growing Company!

It’s official, HireAHelper.com made the Inc. 500 | 5000 list! We were hoping to make it into the elite 500, but we’re definitely proud to be the 974th fastest growing company in the USA and ecstatic to report the 442% growth we’ve been blessed to achieve over the three year period from 2009-2012. Next year, Inc. 500, we’re coming for a coveted top 500 spot.

On top of that, we’re elated to announce that we’ve been ranked the 29th fastest growing transportation and logistics company. It’s hard to categorize our business in the moving industry – explaining our business as a “moving labor marketplace” gets a lot a blank stares in response. So, even though we’re not actually a moving company (we’re not even a moving broker), we still associate most closely with the “transportation and logistics” sector.

As proud San Diegans, our favorite honor to report is that we’ve been named the 23rd fastest growing company in the San Diego metropolitan area.

Inc 500 San Diego's 23rd Fastest Growing Company

We’re thankful to a lot of people for helping us grow this fast: God; our co-founders Mike & Pete; the incredible HireAHelper team of customer service reps, developers, and directors; and a HUGE thanks to our loyal customers and the hardworking service providers that choose to list their service with us.

Here’s to another year of growth and progress towards a better way to move.

– Daniel Horning

The Gift Card User Experience And Flexing Design Muscle Where It Matters

This post is actually an email that our designer, Jeremy, sent to us. I asked him if I could post it here for a couple reasons. First, it’s a fun behind-the-scenes look at HireAHelper and the types of discussions we have about improving our service – we’re absolutely fanatic about offering the best moving quote & booking tool in the country. Second, if you’re a moving company and/or are listed on HireAHelper.com we hope sharing some of our business-building experience, frustrations and ideas will help you to offer a better service to your customers. 

Jeremy’s Email

Got some gift cards over the holidays.

Amazon: Went to the site, found the link pretty quickly, and then entered the 16 digit code.

iTunes: Opened iTunes, found the link pretty quickly and the main call to action was “Use your webcam”. Held up my card and BLAM! Was so shocked at how fast and accurate it was. Did it again just to get the screenshot:

Apple Gift Card Webcam Scan

How much more time and effort did that take? They had to build, test, and support that feature.

And let’s be honest- I’m a captive audience at this point. The money was already spent. In fact, they would make MORE money if the process for redemption was obscure or difficult (not that Amazon’s was hard- but you get my point).

Anyway, one day I would love to have enough design muscle at our company to spend it on things that bring unexpected delight to customers and service providers. Things that just make you smile and go “wow”. Like Vimeo’s log in screen:

Vimeo Log In Screen

I realize this totally goes against what I’ve been saying lately: We need to be more judicious about what features we allow.

But as we mature, I’d like to be like some of the companies people love. At those companies, customer experience champions sometimes say, “No- here we’re going to do something unexpected and over the top.” There’s sort of a swagger in doing this. It’s like the company is saying to its customers, “We’re choosing to spend our design/dev efforts in specific ways throughout your experience- not just on the marketing side of things.”

It’s like airline companies. If they put HALF the creativity and thought into their overall customer experience as they do in their marketing efforts, then people wouldn’t be so cynical about them. But instead of spending time on making a better boarding pass, they’re spending their time on skin-deep rebranding efforts. If customers wait on hold for hours at a time, can’t find information quickly, have their flights cancelled for preventable reasons, or lose their luggage… do you think they care what your logo looks like?

I’m not sure this email had a point. Let me try:

I see great customer experience and it gets my blood pumping. I wanna be awesome like that. And I think it means having a simple, reliable, amazing core product while STILL busting out with some unexpected shit that makes customers go WHOAH!

How to Get the Maximum Number of Jobs on HireAHelper

The short answer in three steps to more jobs:

1. Attract EVERY Customer

2. Do 5 Star Work on EVERY Job

3. Get EVERY Customer to Leave A Review

Too simple?

Here’s the longer, but much more helpful explanation behind the three steps to more jobs:

1. Attract EVERY Customer

Whether you’re new to the site, or competing neck & neck with another helper to rank first as the top rated provider in your area, you’ve got to be the most compelling option to every set of eyes that sees your listing. There are 2 ways to do that:

Be The Cheapest Mover or Day Laborer

Customers are prone to scrolling down the list of helpers looking for a great deal. So what if you’re at the bottom? If you list the absolute lowest price on a couple of movers in your town, thrifty customers will find your listing and book you to help them. You don’t have to be the cheapest forever, but it definitely helps get those extra few customers (and their glowing reviews) right when you need them to push you up in the rankings.

To be the cheapest you also need to be aware of what your competition is charging. Go to http://www.hireahelper.com and enter your zip code (or better yet the zip code of the biggest nearby city) and a date a few weeks in the future, and you’ll see a list of the other moving companies or day labor crews and their pricing.

Give the Best Description

I’m amazed at the hundreds of poorly written helper descriptions I come across every day. I’ve seen almost every written error you can make, all within helper description boxes. If a customer sees your listing in the HireAHelper results as being equal to your competitors on price and reviews, then the only thing left pushing them to book you is a better description. Make it excellent!

Is the description of your day labor or moving service well written, friendly, and informative? Or does it read like a sloppy sales pitch?

A Great Example from DNG Services LLC

Give customers a behind-the-scenes look at your company. Is it a family run business? Have you moved people in your hometown for 30 years? Do you bring tools to every order? Do you assemble & dis-assemble furniture? Stating facts about your company and how you operate will build customer confidence in your service much more than claiming to be “the best move you’ll ever make.”

If your description sounds sloppy, the customer will think your movers are sloppy. If a customer feels pressured while reading it, they’ll worry about feeling pressured during the move. If it sounds helpful and friendly, customers will expect your crew to be helpful and friendly.

2. Do 5 Star Work on EVERY Job

Do work that is so good, even your mother would be impressed. Five star review-type effort isn’t good enough – I’m talking about six star quality. Doing that kind of work (and training your crews to work that hard) means you can ask every single customer for a review, without fear, and know that the customers who do leave a review will rave about your service.

3. Get EVERY Customer to Leave A Review

Explain to the customer how important posting a review is to you staying profitable. It may only be 5 minutes and a few clicks to the customer, but they need to know that to you, their review means keeping the lights on, paying for Tiny Tim to go to college, or keeping gas in the truck.

4. *BONUS* Be Ready to Say Yes to Last Minute Job Requests

I know, I said there were 3 tips, but I think you’re so cool for reading to the end that I’m throwing in a bonus tip. Surprisingly enough we get lots of visitors to HireAHelper.com and phone calls from customers looking for same day or next day help with their moving job or labor project. A lot of the top ranked companies get booked up early and aren’t available, which opens up the field for the rest of you. If you can be ready and available to say yes at the last minute to odd requests, they can be a great source of customers in a pinch who are ready to leave happier-than-normal reviews if the job is done well.

So there you have it, some tips on getting more moving and day labor jobs booked to your account on HireAHelper.com. If you’re a moving company or day labor office looking to buy moving leads or labor project leads, we can offer one better – actual customers with booked reservations. Check out more details on our application page here: www.hireahelper.com/application/

By Daniel Horning

Five Tips on Running a Stress-free Moving Business

By Bev James

Moving to a new home has been named as one of the most stressful things we do in our lifetime. It’s a huge a financial decision made more hectic with the involvement of solicitors, family and a to-do list which can be never-ending.

Bearing this in mind, it’s not uncommon for those in the moving industry to deal with stressed customers on a daily basis – and not necessarily because of your job performance. You are being entrusted with another person’s entire collection of belongings – it’s natural for them to be anxious.

Picture of Items Ready to be Moved

Unfortunately, it’s easy to let this stress be transferred to your staff through frustration or negativity.

However, a bad attitude on your part can look unprofessional and could result in lost business as customers and your best employees start leaving.

Here are five tips for moving companies on how to train your job supervisors and staff to stay calm while dealing with stressful customers. Continue reading

Do Movers Always Add on Extra Fees After a Job?

A customer tweeted a review of their helper yesterday that reminded me, again, of one of the main reasons we’re trying so hard to let everyone know about HireAHelper.

Screenshot of HireAHelper Customer Review

It’s too often that customers note, and appreciate the fact that they aren’t charged additional fees at the end of jobs booked on HireAHelper.com. This should be the industry standard! I understand it takes more effort than usual to go up 5 flights of stairs or to safely carry a baby grand piano out of a house. Those parts of moving that require extra skill or energy should be compensated with appropriate additional fees. But let the customer know up front what all the fees and costs are. It only takes a few seconds to say “Here’s our price, plus we charge $100 to move upright pianos, and $10 per flight of stairs above 3 flights.”

I don’t walk into In-N-Out, order a double-double, extra cheese, animal style, sit down and enjoy it, to then get up and be met at the door by an employee asking me for a $3 seat-fee. I know exactly what I’m paying and why, and so I return to In-N-Out regularly (plus the burgers are great). More and more people each year are scared away from using the moving industry to help them relocate because of terrible past experiences, most involving bogus extra charges that surprised them at the end of a job.

My plea with those of you in our glorious moving industry is simple:

Be clear and upfront with your pricing and fees.

Charge what you need to in order to make a good living – you work hard and deserve that. Just be as forthright as you can with what they can expect to pay, and we’ll all see the moving industry established in the mind of the consumer as the professional service it really is.

And if you’re a customer wondering if you’ll always have to worry about fees being added on to your bill at the end of your move, our answer is a resounding, “No!” Quotes on HireAHelper are as clear as we can possibly make them – a flat cost for the first set of hours, and one hourly fee for any time used beyond that. The extra hourly fee doesn’t change as the job gets closer, and there are no hidden travel fees or gas costs to be worried about. Thanks for letting me vent a little. Have a great rest of your Tuesday.

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